River Palms Resort & Casino
2700 S. CASINO DR.
LAUGHLIN, NV 89028
(702)298-2242
(800)835-7903
EDITORS RATING - 
GUESTS AVERAGE RATING -
AMENITIES
Restaurants:
The Lodge - Finest in steak and seafood in a high end atmosphere complete with piano bar professionally played nightly.
The River Palms Café - 24 hr Cafe
The Island Buffet - Features a good variety and is a great deal.
Java Joe's - For the early risers Java Joe's has all of your favorite gourmet coffees and teas, along with sandwiches and snacks.
Recreation Facility: Pool
Spas :
River Palms Spa - massages - sauna - exercise equipment
Vange Salon - Full service men & women
Entertainment - 2700 nightspot
Internet - Unknown
Water Sports - watercraft rentals
River Palms Resort & Casino - Description
The River Palms is a beautiful casino with over 1000 rooms and suites in a 25 story tower. Each room has a view of the mountains or the river. The casino itself is laid out on the second and third floors. The third floor is open in the center so that one can look down below to the gaming tables and video poker bar. It’s a great place to people watch if you want to take a break from gambling. It also makes for one of the largest gaming areas on the river with over 72,000 sq.ft. of floor space. The Palms has all of your favorite table games along with the newest slots, video poker, sports book and a large bingo parlor.
Three restaurants are available in the casino for your enjoyment. For fine dining, The Lodge has the finest in steak and seafood in a high end atmosphere complete with piano bar professionally played nightly. Denny’s is available 24 hours for your breakfast, lunch, and dinner needs. The Island Buffet features a good variety and is a great deal. For the early risers Java Joes has all of your favorite gourmet coffees and teas, along with sandwiches and snacks.
If its entertainment you’re looking for, then the newly opened Leroy’s sports book features satellite viewing of major sports events. Comedy can be had at Sammy’s By the Shore, featuring a new comedy act weekly. By the way, if Sammy’s sounds familiar, maybe it’s because it is operated by Sammy Shore, Pauly Shore’s dad, who has had a string of successful nightclubs around the country.
The River Palms also has a 10,450 sq.ft banquet room for conventions or weddings. Weddings can be arranged from 2 to 800 people and a private yacht owned by the casino can be chartered also for special events.
Editor Review
The River Palms is going through a renovation process as we speak. The high roller slot section has just been completed and looks great. The rooms have not been refurbished in quite some time, although they are still nice. Once completed, this will be a top notch casino and resort. Service is excellent and they tend to keep it clean. The elevators are old and slow and if tour busses hit there all at once it might be some time before you make it up to your room. There is valet, although it seems a bit understaffed on busy weekends. Covered parking is available in the parking structure, but is very dimly lit. There is room for your boat or RV next to the 4 level parking structure.
EDITORS RATING -
I would have to give the River Palms 7 out of 10 chips for now, but that will change when the facelift is complete.
Hotel Guest & Players Reviews
GUEST - Carol H - Rancho Mirage,CA
DATE - September 2011
GUESTS RATING -
HotelCasino: RIVER PALMS -
Rating: 6
Review Comments:
Rm 1915 - The hotel is showing some age. The carpet was separating from the wall in our room. The furniture & bed looked nice but I found them very uncomfortable. I wish I had been informed for more then 2 guests, that there are only rooms with 2 full size beds. I must say everyone was very nice & helpful. TV wouldn't allow us to check the menu channel to see what the hotel was all about. Nothing in the room to help out either, not even a phone book. All in all it was a decent stay. THANKS!!
____________________________
GUEST - Amanda, Apple Valley Ca
DATE - August 2011
GUESTS RATING -
HotelCasino: RIVER PALMS -
Rating: 1
Review Comments: Myself, husband, and 4 friends check into River Palms around 9:30-10:00Pm on Friday August 12. We go to our rooms put our bags down and prepare to go out to dinner and gamble.
We leave our room about 10:30ish. Go to dinner and gamble for a little bit, come back to our room at approx 2am. I go to wash my face and my friend gets in the shower, after washing my face I go to grab my purse to check my cell phone. Hmm cant find it?? I know I left it in our room, I searched the room and realize my friends purse is MIA also. She gets out of the shower and I tell her I cant find my purse and hers seems to be gone too. She looks and sure enough both purses and my make up bag(that looks like a purse) are gone!
After talking to security we go back to our room and my husband says well the blinds are open so he goes to window and if you push it opens right up! ALL the way! The metal bar was not in the window and the locks on the window did not work.
Cameras, cell phones, earrings, Wallets!, car keys, everything GONE!.
The managers or anyone in charge never even care to see what they can do or how they can help being we have no money or credit cards and are out of state on what was suppose to be a vacation.
A police report was filed and I had to throw a fit in order to speak with a manager on Sunday when we were leaving. We had called multiple people that were suppose to be in charge at this hotel on saturday and no returned calls nothing!
This hotel as far as now seems in to be incompitent. Leaving windows on the bottom floor with bogus locks and maids not making sure that there metal sticks are in windows... which is leaving there paying guests at risk.
And when something happends that is there our fault they dont want to have anything to do with it, giving customers the run around.
We would have had to same security popping a tent on the side of the river as we did recieve at this hotel.
I would pass on this hotel. And frankly Laughlin the officer who was dealing with this was also extremely rude to us as if its our fault the hotel is not properly secured,
GOODLUCK if staying here hopefully others will get the hospitality that myself and my friends did not! I know not everyone has something like this happen to them but just know if you were to have an issue.... there is no one there to back you up or offer any help or even apologize for the stress and ruined vacation someone on there staff has caused.
Also beware while traveling anywhere in Nevada.. the hotel risk managment has informed me they do not have to reimburse us a cent for all of belongings that were stolen thanks to Nevada's amazing laws! INKEEPER STATUE NRS 651.010
Even though it is there own issue that they did not have a properly locking window and left there customers in harms way. Be careful this is very unsafe!
____________________________
GUEST - Terry G
DATE - March 2010
GUESTS RATING -
HotelCasino: RIVER PALMS -
Rating: 9
Review Comments: 6 DAY STAY LAST YEAR LOVED IT, WAITING FOR SOME COMP.
FOR THIS YEAR
____________________________
GUEST - Susie E
DATE - October 2010
GUESTS RATING -
HOTEL/CASINO: RIVER PALMS -
Rating: 5
REVIEW COMMENTS:
:
We just stayed at the River Palms a few weeks ago and was very unhappy overall ! The layout of the casino is not very inviting at all, our room was not clean,just kind of a hit and miss cleaning. Shabby and worn out furniture. No extras in the room at all, no coffee pot, no ironing board & iron, no extra blanket. none of the extras other hotel offer ! We were very disapointed and would NOT stay there again.
P.S. No cocktail waitress to speak of, they were all on a two hour break ! and when you finally did get one, it was another hour for your drink to get back to you :-(
Susie E
Editors Additonal Comments:
FYI - The Tropicana was recently purchased the River Palms and we have been told that remodeling and upgrades to the hotel were to begin soon, but lack of service is still no excuse which is something high on our list when reviewing hotels. All Casinos need to take a look at Harrah's cocktail servers new procedures and technology using IPADs to order and drinks served with in minutes.
____________________________
GUEST - Joe B
DATE - November 2010
GUESTS RATING -
HotelCasino: RIVER PALMS -
Rating: 1
Review Comments: When we checked in, the ceiling was leaking like a sieve. The staff were not particularly friendly-most of them were not downright rude, but just seemed like they could have cared less one way or another whether you were there or not. When we got to our room, it was not cleaned-there was trash and soiled towels in the bathroom, and the maid showed up five minutes after we got there at 9pm wanting to clean it after I had just spent 5 1/2 hours driving 327 miles across the desert to get there and was exhausted! One of the electrical outlets in the room did'nt even work-fortunately the one in the bathroom did, because I needed to charge my BlackBerry. We wanted to play MegaBucks but they did'nt have it there, so we had to go someplace else to play it. Light fixtures near the elevators were not present, exposing unsightly wiring and light bulbs. Just a small 12-oz. coffee was $2, and when my wife went to get it, she asked the cashier for a cup carrier to bring it back up to our room, and the clerk lied to her and told her that they did'nt have any, that they were waiting for a shipment. But then, when my wife was preparing the coffee, she saw another customer with a cup carrier with cups from that same cafe, so she asked the cashier again for a cup carrier and was told that they were only for customers that had 3 or more drinks!!!! When she went to complain to the manager, she was laughed at!!!! And to top it all off, the coup de grace was that we found out after the fact that they had double-billed our credit card and charged us twice for the room!!!! Even now, I am still fighting with the River Palms to give us back the money for the second charge! We will NEVER, EVER stay at the River Palms again, and we strongly recommend you do not do so either!!!!
Joe B
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